Bonjour à Tous!
je me permet de faire un copier/coller de l’annonce mise en ligne sur le site en question.
Didou, pour ma part je n’ai pas encore eu la chance de pouvoir voler donc ne pourra pas répondre à tes questions, mais en tous cas je te souhaite Bonne Chance!!!!!! si l’intégration de la Cie peut t’apporter ce que tu recherches, alors fonces!!!!
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Job Details
Mixed Fleet Cabin Crew
Ref UKLHR1444
Region UK – Heathrow
Location London – Heathrow
Category Customer Contact
Job Description
Closing date: 14th November 2011
This is a fantastic opportunity to join our Mixed Fleet where you have the chance to excel and be recognised for your individual contribution as Cabin Crew. If you aspire to be the very best, you’re customer focused and work well as part of a team, then this could be the opportunity you’ve been looking for.
You’ll build on your previous customer service experience and be encouraged to accept responsibility for the delivery of excellent customer service on-board. You’ll have the opportunity to develop new skills, take control of your career path and be recognised and rewarded for the outstanding performance you demonstrate.
More details on all of the Mixed Fleet roles can be found on ba.com/beoutstanding.
Total Reward Package Cabin Crew: c£20,000pa includes basic salary, elapsed hourly pay and performance related incentive reward.
Principal Accountabiities
To ensure operational safety, security and health and safety responsibilities are performed to the highest standard and are compliant with EU-Ops, British Airways requirements and all other relevant legislation
Maintain compliance at all times with SEP/Recency
To deliver world-class customer service style and standards reporting to the Senior Cabin Crew Member on the day
To act as a British Airways Ambassador to crew, colleagues and customers
To ensure compliance with all corporate policies, (including uniform and punctuality), local processes, procedures and relevant legislation, including Dignity at Work
To work independently, proactively offering support to colleagues
To build effective working relationships with crew colleagues and service partners to work as one team
To deliver the crew objectives set by the business and a personal development plan, developing self-awareness through 360 feedback
The Individual
Essential Capabilities
Always focused on safety
Passionate about customers and service
Confident in dealing with premium customers
Strong team player, able to communicate clearly and build relationships with colleagues, customers and service providers
Effective and confident in prompt decision-making
Able to remain calm and diffuse challenging situations and resilient under pressure
Demonstrates pride and knowledge of the British Airways Brand and understanding of the business objectives and issues
Champions dignity at work and diversity
Essential Qualifications
To be aged 18 or over at the time of application
To be the required height, with weight in proportion, and meet the minimum reach requirement
To be medically fit to meet regulatory and role requirements
To have English and Maths to GCSE level or equivalent
To have proven customer service experience
To have a valid EEA passport allowing unrestricted worldwide travel and the unrestricted right to live and work in the UK
To be prepared to undergo a Criminal Record Check for all countries of residence for six months or more in the previous five years
To wear the British Airways uniform to the required standard with no visible tattoos or body piercings, and to be prepared to remove any headwear in the event of an emergency
Experience
12+ months customer service experience
Expertise
Knowledge of safety procedures, service style and standards needed to ensure delivery of world-class customer service.
Your Application
To apply, you will need to successfully complete a series of multiple choice questions which may take approximately 30 minutes. These questions form part of the selection process and your responses will be assessed. The subsequent stage will consist of the following questions:
Please describe why you are applying for this role and what attracts you to both British Airways and Mixed Fleet? (Max 250 words).
Give an example of when you have recently delivered excellent customer service. Please be explicit about the situation, your role within it and how you knew the customer was satisfied (Max 250 words).
We will be reviewing applications on an on-going basis and are planning to assess candidates at our Heathrow recruitment centre. Please be aware we have limited assessment slots, so we recommend you submit your application at the earliest opportunity.